Refunds and Exchange Policy
Returns & Exchange Policy
At Black Beast Nutrition, we deal in health and nutrition supplements, so product safety, hygiene, and seal integrity are extremely important.
Our return and exchange policy is valid for 2 days from the date of delivery. If 2 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
Return Eligibility
A product may be eligible for return only if:
- The product is unused
- The product is unopened and sealed
- The product is in its original packaging
- The safety seal, cap seal, or outer packaging is not broken or tampered with
- You have a valid order ID, invoice, or proof of purchase
Due to hygiene and safety reasons, opened or used supplement products cannot be returned or refunded.
Non-Returnable Products
The following products are not eligible for return:
- Opened or used supplements
- Products with broken seal or tampered packaging
- Products purchased during sale, discount, or promotional offers
- Free gifts, samples, or promotional items
- Products damaged due to customer handling
- Products returned without original packaging
- Products returned without proof of purchase
Taste, flavour preference, mixability preference, or personal results may vary from person to person and will not be considered valid reasons for return or refund.
Damaged, Defective, or Wrong Product Delivered
We only offer replacement or exchange if:
- You received a damaged product
- You received a defective product
- You received the wrong product
- The product was leaked or broken during delivery
For such cases, please contact us within 2 days of delivery at:
To process your request, please share:
- Order ID
- Unboxing video
- Clear photos of the product
- Clear photos of the outer packaging
- Invoice copy
Requests without proper proof may not be approved.
Refunds
Once your return request is approved and the returned product is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within the applicable bank or payment gateway processing timeline.
Late or Missing Refunds
If you have not received your refund yet:
- Please check your bank account again.
- Contact your payment provider or credit card company.
- Contact your bank, as refunds may take time to reflect.
If you have completed these steps and still have not received your refund, please contact us at:
Sale Items
Products purchased during sale, discount, coupon, bundle, clearance, or promotional offers can only be refundable if product is damaged and valid unboxing video proof is available.
Exchanges
We only replace products if they are damaged, defective, or if the wrong product has been delivered.
For exchange requests, please email us at:
Once your request is reviewed and approved, we will share the return address and further instructions.
Shipping for Returns
To return your product, please email us first at:
Please do not send the product back without confirmation from our support team.
Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. Shipping charges are non-refundable.
The time taken for an exchanged product to reach you may vary depending on your location.
Important Note
As supplements are consumable health products, we follow strict return guidelines to ensure customer safety and product hygiene. Black Beast Nutrition reserves the right to approve or reject any return, refund, or exchange request after proper verification.